Tier 2 IT Support & Technical Services
Tier 2 IT Support
Technical Support Specialist, Incident and Problem Management, ITIL-aligned support, SLA-driven service delivery, escalation handling, root cause analysis, service improvement.
3rd Line Infrastructure Support (Operational Exposure)
Windows Server Administration, Linux Fundamentals, Network Support (TCP/IP, DNS, DHCP, VPN), Virtualisation (VMware, Hyper-V), System Monitoring, Backup and Recovery, Infrastructure Troubleshooting, Patch and Release Support.
Cloud Engineering (Foundational Level)
Basic Cloud Engineering, Cloud Support Services, Microsoft Azure Fundamentals, AWS Fundamentals, Cloud Identity and Access Management, Virtual Machines, Storage Accounts, Cloud Networking Basics, Monitoring and Cost Awareness.
Software Development (Foundational Support)
Basic Software Development Support, Code Review Assistance, Version Control (Git), CI/CD Awareness, API Fundamentals, Application Lifecycle Support, Bug Triage, Collaboration with Development Teams.
Business Analysis & Stakeholder Support
Business Analysis Support, Requirements Gathering, Process Mapping, Gap Analysis, Stakeholder Engagement, User Stories, Functional Documentation, Change Impact Analysis.
Change & Project Management Support
Change Management Support, IT Change Control, Risk and Impact Assessment, CAB Support, Release Coordination, Project Management Support, Agile and Waterfall Methodologies, Task Tracking, Documentation and Reporting.
